Child and Family Service
Who is the service for?
We see children, young people and families. The children or young people may be in emotional difficulty, or in trouble. There may be problems in family relationships or at school. We try to help children, young people and families to get back onto a more ordinary track and to get on with their lives. Parents often need time on their own to discuss difficulties which may be impacting on the whole family. At other times we might see children on their own or the whole family together.
What we offer?
The help we offer involves talking and thinking together about the difficulties which caused you to come for help. We donít just talk about the problem you are coming with. We aim to understand how the problem may have started. We try to help families look for new ways of getting on with and talking to each other. We try to help people recognise patterns of behaviour. We might look for things which have happened in the past and which might still give rise to a lot of feelings. This, in turn, helps in understanding the problem. Thinking about these things can be a bit unsettling, but most people feel that it is helpful.
What can I expect from my first appointment?
You will be offered two initial exploratory appointments. We will often ask you to come with all the members of your family who live at home. This is because we find that a problem experienced by one person also affects others in the family. It is helpful to understand the situation from everybodyís point of view. We will hear your concerns and discuss with you how best we can help. If appropriate, we will together plan further meetings and make decisions about who should attend and for how many meetings.
How do I make an appointment?
Any member of the family may contact our Administrator to arrange an appointment to discuss how we may be able to help them. We can be telephoned on
0117 9424510. You will be able to speak to the Administrator or to leave your name and phone number on the answering machine. Our Administrator will ring you back within a few days and offer an appointment as soon as possible.
Current charges are organised on a sliding scale based on the annual income of the family as follows:
Funded / commissioned referrals may also be made by GPs, and agencies such as Social Services Departments or Courts. There is a separate fee structure for this work Ė please contact the Bridge Foundation for further details. Fees are currently £120 per session and £120 per hour for meetings / reports etc.
Code of Conduct
Staff in all services adhere to the Bridge Foundationís policies and procedures, including a code on confidentiality, child protection and equal opportunities.
Who will I see?
All counsellors and psychotherapists at The Bridge Foundation are qualified and experienced professionals. All receive regular supervision and work to a professional code of ethics such as British Association for Counselling and Psychotherapy; British Psychoanalytic Council, United Kingdom Council for Psychotherapy and Association of Child Psychotherapists.
The Bridge Foundation provides a confidential setting. No information will be disclosed to anyone outside the agency without your permission except in certain rare situations where there is serious concern about the safety of someone, although wherever possible this will be discussed with you first.
We are committed to providing high quality services and continue to strive to offer accessible services to everyone regardless of race, class, culture, physical ability, religious belief or sexual orientation.
We have wheelchair access at many or our bases and will do what we can to make our service accessible to anyone with a disability. Requirements can be discussed with the administrator.
Concerns and Complaints
Most people are satisfied with our services but if you have any concerns please speak with your therapist in the first instance. If the matter is still unresolved you can write to the Director at the address on the contact us page. A copy of the Complaints procedure is available on request.